Part-Time Evening Emergency Alarm Operator -1/24/18

Are you between semesters, jobs or careers? Vector Security, an Award-winning organization and one of the most respected names in the Alarm Monitoring Industry is hiring! They are a fast-paced office seeking a highly motivated candidate to work in their modern comfortable 24-hour monitoring center. The part-time operator will process and notify customers of incoming signals and calls. If you have enjoyed working in a Customer Service environment in the past, they want to hear form you! This position is currently available in the Plymouth Meeting area.

The part-time position is 18-20 hours per week and pays $12.64 per hour.

Please contact Maria Wynne at mwynne@vectorsecurity.com with your resume to apply.

Help Desk Associate 

Bender Consulting Services, Inc. is seeking technically-oriented candidates with excellent communication skills to address customer needs.

Description

  • work with customers via telephone to answer questions and resolve any issues with products or services.
  • Diagnose customer’s technical problems and provide creative solutions and alternatives that meet business needs, maintaining a high level of customer focus in all interactions
  • attempt to resolve issues at first level within specified timeframe
  • provide “just-in-time” training to the customer over the phone as needed
  • identify opportunities for process improvement and problem elimination
  • refer unresolved issues and escalate problems to appropriate technical support group identified in the Customer Support Center Process
  • maintain documentation on incoming calls via Problem Management System, including steps and actions taken to resolve customer issues
  • Continually focus on learning new technologies to support rapidly changing and expanding environment
  • establish and follow through on individual development plans that enhance team and personal effectiveness

Qualifications

  • Associate’s degree preferred
  • must demonstrate technical proficiency
  • candidate must have an aptitude for and interest in learning new technologies
  • clear communication and an ability to understand customer’s issue and demonstrate real concern is required

Please visit www.benderconsult.com for more information.